Shelton Collision Repair - Serving the Wichita & Derby Area

Our mission is to provide legendary customer service by providing
timely invisible collision repairs
using the latest technology
and continuing education.

"Excellent service recently on my new Lexus RX330, which sustained hail damage from the April storm. Your company took very good care of me and my car, and I appreciate it. Thanks!!"
- V.J.

"They really did a good Job! They were courteous, clean and nice!"
G. - 2002 Chevrolet

"They do fabulous work! The staff and the work were great!"
C. - 2002 Lexus

"They are the best in the area!"
R. - 1997 Nissan

"They are really great and we highly recommend them!"
S. - 2005 Chevrolet

Because your car is important to you, it’s important to us. We make sure that you are contacted by a third party company after your vehicle is repaired to ensure that we have done the job right and make sure we get honest answers about our service work.

CSI (Customer Satisfaction Indexing) is a systematic program for monitoring business performance by gaining feedback from our customers.

Total Customer Satisfaction for Past 12 Months
November 2005	100%
December 2005	100%
January 2006	97.7%
February 2006	100%
March 2006	100%
April 2006	100%
May 2006	95.9%
June 2006	100%
July 2006	100%
August 2006	100%
September 2006	100%
October 2006	100%

CSI Complete is an independent, third party that will ask a brief list of questions concerning the quality of the repair work and the customer's satisfaction with the repair process. They then send us monthly reports detailing how well we have served our customers. This process allows us to get frank, unbiased feedback and helps us to maintain our unsurpassed level of service.

We are proud to provide this information regarding our Customer Referral and Customer Satisfactions ratings.

Information compiled by CSi Complete, a national provider of
CSi and call center services to business.
For more information please call (800) 343-0641.

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